Claims Management

You Never Know What Life Might Throw at You Next

ACTIVATE WARRANTY

FILE A CLAIM

No Worries... We've Got You Covered.

1. MAKE SURE YOU HAVE YOUR REPORT NUMBER

After purchasing your watch your seller will either email or print a report to you, which you will receive with the watch. The report number is located at the top of the WatchFacts report.

6. ENTER YOUR REPORT NUMBER

Enter your report number (located at the top of your WatchFacts report)and that is it, you are done!

2. VISIT THE WATCHFACTS WARRANTY SITE

Go to the link that is directed on your warranty card watchfacts.com/warranty/ Then click the "Activate Warranty" button. The link will direct you to the sign up page.

3. CREATE AN ACCOUNT

You will need to enter your personal and contact info in order to create an account and manage all of your warranties and claims. If you already have an account click here to login.

4.  LOGIN

You will receive an email with a temporary password. Use that password and your email address to log in dealers.watchfacts.com/auth/login

5. CLICK ACTIVATE WARRANTY

Once you are signed in, you will land on the consumer dashboard. You should see a "Activate Warranty" button on the top right of the dashboard.

HOW TO ACTIVATE A WARRANTY?

"OUR #1 OBJECTIVE IS TO PROVIDE AN ENHANCED CONSUMER EXPERIENCE"

-J. CORMIER

CEO

EASY CLAIMS

File a claim at home or on-the-go in less than 5 minutes. You can also track or monitor your claims online 24/7.

Nothing lasts forever! Even brand-new items can come with defects or malfunction much earlier than expected. Unexpected problems can hurt your wallet. With WatchFacts you will always have peace of mind.

  • WE STRIVE HARD TO DELIVER WITHIN 30 DAYS

    Most repairs are delivered within 30 days however all repairs will be ready within 60 days (unless special parts are required).

  • AUTHENTIC PARTS USED BY CERTIFIED WATCHMAKERS

    Our brand trained AWCI certified watchmakers have genuine parts accounts for all major brands. No need to worry about reducing the value of your watch with after-market parts.

  • FRIENDLY AND KNOWLEDGEABLE STAFF READY TO HELP

    Client satisfaction is our #1 goal. All of our multi-lingual staff members are knowledgeable on all types of watches and smart devices.

REACH OUT TO US ON YOUR OWN TIME

Call

1.888.587.2928

 

Email

customerservice@watchfacts.com

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